All orders are processed within 1–7 business days after payment is confirmed. You will receive an order confirmation email once your purchase has been successfully placed.

Express options are prioritized, but still depend on international handling and customs clearance. We extend our delivery window to ensure safe and reliable delivery.

A tracking number (if available from the courier) will be sent via email after your order has shipped. Tracking updates may take several days to appear online.

Shipping fees are calculated at checkout depending on your location and chosen method:

            • Free Shipping – Available for selected items.

            • Express Shipping (DHL/FedEx) – Additional fees apply, based on region and product weight.

International deliveries can be affected by customs, supplier handling, or high-volume seasons. Orders are considered delayed only after 35 business days (Express) or 45 business days (Standard).

Any customs or import fees are the buyer’s responsibility. These vary by country and are not included in your order total..

Please double-check your address at checkout. LOVEN Pty Ltd is not responsible for lost or undelivered parcels caused by incorrect information provided by the customer..